our privacy notice

1. about this notice

This policy notice describes how we collect and process personal data when an individual (“data subject”) uses our website www.rands.builders in line with the requirements of the General Data Protection Regulation 2016 (“GDPR”) and the Data Protection Act 2018.

2. who are we and how can you contact us

We are R & S Decorators & Builders Limited, company number 08535924 registered in England and Wales.  Our registered office address is Unit 1, 231 Lyham Road, London, SW2 5QB, United Kingdom. 

R & S Builders is a trading as name of R & S Decorators & Builders Limited. We are a building contractor providing professional building and construction services in London. See our About Us page for more details on the services we provide.

You can contact our data protection representatives in writing by emailing office@rands.builders.

3. personal data we would like to collect from you

We will collect personal data from you for one or more of the following purposes: -

  • to provide you with information that you have requested or which we think may be relevant to a subject in which you have demonstrated an interest;

  • to initiate and complete commercial transaction with you, or the entity that you represent, for the purchase of services or goods;

  • to fulfil a contract that we have entered into with you or with the entity that you represent;

  • to manage any communication between you and us; and

  • to ensure the security and safe operation of our website and underlying business infrastructure.

The table in Section 4 below provides more detail about the data that we collect for each of these purposes, the lawful basis for doing so, and the period for which we will retain each type of data.

Technical Information

In addition, and in order to ensure that each visitor to our website can use and navigate the site effectively our website hosting platform (Square Space) will collect the following:

  • technical information, including the Internet Protocol (IP) address used to connect your device to the internet;

  • your browser type and version, time zone setting, browser plug-in types and versions;

  • operating system and platform; 

  • information about your visit, including the Uniform Resource Locators (URL) clickstream to, through, and from our site.

In Section 7 below, we identify your rights in respect of the personal data we collect and describe how you can exercise those rights.

4. lawful basis for processing personal data

The table in this Section below describes the personal data we collect from you and the lawful basis for processing it. The architecture of our business and systems infrastructure means that all personal data is processed on platforms that are used across R & S Builders. We have processes in place to make sure that only those people in our organisation who need access to your data can do so.  A number of data elements are collected for multiple purposes, as the table shows. Some data may be shared with third parties and, where this happens, this is also identified below.

When we process on the lawful basis of legitimate interests, we apply the following test to determine whether it is appropriate:

  1. the purpose test - is there legitimate interests behind the processing?

  2. the necessity test - is the processing necessary for the purpose?

  3. the balancing test - is the legitimate interest overridden, or not, by the individual's interests, rights or freedoms?

Click here to view table

R & S Decorators & Builders Limited is a UK-domiciled organisation whose office is located in the UK. 

  • our website is hosted in tier III data centres based within the United States. It is within our provider's (Square Space) private cloud. Square Space are EU-US and Swiss-US Privacy Shield certified for HR and Non-HR data. This information is correct as of 06/03/2019 and is reviewed annually by us. 

  • our customer relationship management, marketing and accounting systems for our business are either EU-based or hosted by companies participating in the EU-US Privacy Shield Framework.

  • We use a range of Cloud Service Providers (CSPs) as part of our processing environment. Unless we specifically state otherwise, we are, in respect of all these CSPs, the data controller.

  • Unless we specifically state otherwise all of the CSPs that we utilise are EU-located processing facilities.

  • Our payment processors and banking arrangements are based in the EU.

  • We operate a data retention policy in respect of all data, whether it's paper-based or digital and those aspects of it which relate to personal data are contained in the table at Section 4 above. 

5. storage of personal data

6. security measures

We have what we believe are appropriate security controls in place to protect personal data. Risk assessment, including assessing risks to the rights and freedoms of data subjects, is at the heart of our business practices. We do not, however, have any control over what happens between your device and the boundary of our information infrastructure. You should be aware of the many information security risks that exist and take appropriate steps to safeguard your own information.  We accept no liability in respect of breaches that occur beyond our area of control.

7. your rights as a data subject

As a data subject whose personal information we hold, you have certain rights. If you wish to exercise any of these rights, please email office@rands.builders. In order to process your request, we will ask you to provide two valid forms of identification for verification purposes. Your rights are as follows:

  • The right to be informed
    As a data controller, we are obliged to provide clear and transparent information about our data processing activities. This is provided by this privacy notice and any related communications we may send you.

  • The right of access
    You may request a copy of the personal data we hold about you free of charge. Once we have verified your identity and, if relevant, the authority of any third-party requestor, we will provide access to the personal data we hold about you as well as the following information:

a) The purposes of the processing
b) The categories of personal data concerned
c) The recipients to whom the personal data has been disclosed
d) The retention period or envisioned retention period for that personal data
e) When personal data has been collected from a third party, the source of the personal data

If there are exceptional circumstances that mean we can refuse to provide the information, we will explain them. If requests are frivolous or vexatious, we reserve the right to refuse them. If answering requests is likely to require additional time or occasions unreasonable expense (which you may have to meet), we will inform you.

  • The right to rectification
    When you believe we hold inaccurate or incomplete personal information about you, you may exercise your right to correct or complete this data. This may be used with the right to restrict processing to make sure that incorrect/incomplete information is not processed until it is corrected.

  • The right to erasure (the ‘right to be forgotten’)
    Where no overriding legal basis or legitimate reason continues to exist for processing personal data, you may request that we delete the personal data. This includes personal data that may have been unlawfully processed. We will take all reasonable steps to ensure erasure.

  • The right to restrict processing
    You may ask us to stop processing your personal data. We will still hold the data, but will not process it any further. This right is an alternative to the right to erasure. If one of the following conditions applies you may exercise the right to restrict processing:

    a) The accuracy of the personal data is contested
    b) Processing of the personal data is unlawful
    c) We no longer need the personal data for processing but the personal data is required for part of a legal process
    d) The right to object has been exercised and processing is restricted pending a decision on the status of the processing

  • The right to data portability
    You may request your set of personal data be transferred to another controller or processor, provided in a commonly used and machine-readable format. This right is only available if the original processing was on the basis of consent, the processing is by automated means and if the processing is based on the fulfilment of a contractual obligation.

  • The right to object
    You have the right to object to our processing of your data where

    • Processing is based on legitimate interest;

    • Processing is for the purpose of direct marketing;

    • Processing is for the purposes of scientific or historic research;

    • Processing involves automated decision-making and profiling.

8. how to make a complaint

Should you wish to discuss a complaint, please feel free to contact us using the details provided above. All complaints will be treated in a confidential manner.

Should you feel unsatisfied with our handling of your data, or about any complaint that you have made to us about our handling of your data, you are entitled to escalate your complaint to a supervisory authority within the European Union. For the United Kingdom, this is the Information Commissioner’s Office (ICO), who is also our lead supervisory authority. Contact information for the ICO can be found at https://ico.org.uk/global/contact-us/.